4D Audio Studio Policies

 

A. Sessions

1.     Booking A Session

a.       Please contact us to book a session. 

b.       Sessions are booked after paying a $100 deposit towards your session. The deposit is refundable until 72-hours prior to the session's start time. 

2.     Canceling A Session

a.      If we don't hear from you at least 72-hours (3 full days) prior to your session, your deposit will become a cancellation fee. 

B. Files

1.     Delivery

a.       4D Audio Productions must receive full payment before delivering audio to you. (Payment methods below.) 

       i.     NOTE: Electronic transfers and checks can take 2-5+ business days to process.

b.       Please bring an external hard drive to your session! The drive should have substantial free space (budget 10GB per song). 

      i.     Hard drive must have USB or Firewire 800 connectivity, and compatibility with Mac OS X.

      ii.    Please bring any files you want to work with on this drive. 

c.       We may use Dropbox, Digital Pigeon. or occasionally email (single mp3 only) to transfer files to you. We can not transfer large session data (10GB+) via the internet. If necessary, we can arrange to mail you hard drive.

2.     Data Removal

    a.     We must occasionally delete session data off our computers to make space for new projects. We take care of your files for a minimum of 30-days after your last scheduled session. After that, deletion is possible. If you wish to keep a copy of all your session files, please provide an external hard drive to store them on.

C. Payment

1.     Rates

a.     Services are scheduled and billed hourly or, per-day. Larger projects may be billed in increments based on the total agreed price. Rates are subject to change, and based on project needs. Contact us for more information. 

2.     Methods

a.      We accept cash, credit/debit card in person, or credit/debit online payment via PayPal.

i.     Checks must be written out to 4D Audio Productions. Checks may take 5 or more business days to process. We will not deliver any content until the check has cashed. 

ii.    To pay online, please use the Pay Online menu, located below. 

1.     PayPal and credit transactions have associated transaction fees. We have added tax to our PayPal checkout system to reflect this. 

3.      Refunds

a.      Refunds are issued for sessions cancelled by you at least 72 hours before their start time. Refunds are also issued for sessions cancelled by 4D Audio Productions at any time. 

b.     Refunds may be issued in the form of reimbursement, sent via the same method it was delivered to 4D Audio Productions, or as studio time-credit. 

c.     Transaction fees will be deducted from refunds refunded through credit card or PayPal. (Due to PayPal fees, credit card fees, etc.)

D. Promotional Use  

1.     To showcase our work, 4D Audio Productions may post your content on web pages under our control (i.e. our Soundcloud page, our Facebook page, our Website). If this is an issue, please let us know ahead of time. 

E. Damages

1.     If you break it, you bought it.